Returns & Refunds And Funds Transfer At Clicktopay.

Disputes, Returns, Refunds and Chargebacks

If at any time you become aware of an unauthorised transaction made using any of your Cards you must notify your bank by calling the Customer Service number on bank's website immediately and without undue delay and, in any event, within thirty (30) days of the date of the transaction. we reserve the right to refuse a refund under this Clause XVI of Terms & Conditions where you fail to notify us within two (2) days of the date of the transaction.

Disputes Of Transaction

If we are found that an alleged fraudulent transaction made by you from other cards at Clicktopay we will promptly investigate your transaction and we will proceed further for refund of your transaction. Unless we suspect a potential fraud on your part, we will immediately refund the transaction amount claimed by you. However, if Clicktopay has evidence of a potential fraud on your part, prior to making a refund to that card's holder, we may ask you to provide us further information about the transaction (for instance, to enable us to confirm that the transaction was properly authenticated). we also affirm that you will cooperate with police or other governmental enforcement bodies if requested to do so.

Refunds Of Transaction

a. The funds in dispute will not be available for your use until the dispute has been resolved in your favour. b. If the dispute is resolved in your favour, the funds will be released to you. c. If the dispute is resolved in the merchant’s favour the funds will be forwarded to such merchant owner. If you desire Clicktopay to attempt to resolve a dispute with service provider from whose funds withdrawal with any of your Cards, we will, as a minimum, but not be limited to: Require you to provide Clicktopay with written documentation that you did not receive the funds from Service Provider. Generally, Service Provider disputes result from the funds or delivering a smaller amount than you requested. we may require you to provide additional information about the situation or take additional actions such as: 1. Provide Clicktopay with a copy of the service provider receipt(s) you received; 2. Dispute the transaction, if allowed, by card regulations. 3. Place the funds in dispute in a safeguarded status until the dispute is settled through the Card Organisation’s dispute management system. 4. These funds will not be available to you to spend until the dispute has been resolved in your favour. 5. If the dispute is resolved in your favour, the funds will be released to you. 6. If the dispute is resolved in the Service Provider owner’s favour the funds will be forwarded to the Service Provider owner.

Last Modified: June, 2020